SERVICE

Operating rules

As a distributor of the gas engines producer we have authorization to provideserwis_samochody services for Jenbacher and Waukesha gas engines.

Aware that the profitability of the installation depends primarily on the availability we make every effort to ensure trouble-free operation of the equipment.

With effective use of existing human and technical resources, we offer competitive prices. Simultaneously, through the development of technical and service departments, as well as investments in human potential, we are able to provide the highest quality services. This is evidenced by letters of reference and received positive feedback from customers.

We are not only limited to your own installations, we can take care of each device. We provide maintenance services on the basis of orders or permanent long-term maintenance contracts under which we provide:

  • a comprehensive service of whole client installation
  • quick time of response
  • round the clock phone support
  • standard 24-hour readiness for service

Each of our service agreements is individual by matching the scope and terms of trade to the expectations and needs of customers.

Workshop

The authorized workshop located in Katowice provides specialized repair and regenerative services of gas engines, and related equipment and their components. All components coming out of our workshop are marked as reconditioned by certified workshop and are covered by the extended warranty.

Our workshop is certified by Waukesha as Europe's first shop authorized to perform repair and regeneration of gas engines components. Confirmation of continuing to maintain a high level of service each year are positively completed certification audits.

Warehouse

We have a warehouse of original spare parts located in Katowice. We are able to guarantee the supply of parts available from stock in no more than 24 hours.

We offer expert technical advice on the selection and verification of spare parts.

Qualified personnel constantly monitors the execution of the contract. The quality of these services combined with competitive terms of supply affects on long-term cooperation with our customers.

Ferox Energy Systems Sp. z o.o. ul. Żeliwna 38, 40-599 Katowice, tel./fax: +48 / 32 / 254-61-69 e-mail: office@ferox.pl